Customer Experience Playbook

Discover how to deliver an exceptional customer experience (CX) that positions you to win and keep more customers. Read the Customer Experience Playbook to explore the trends that are shaping customer expectations and learn how the latest generation of CX tools and platforms enable your business to outpace the competition by:

Using data‑driven insights to anticipate customer needs, exceed customer expectations, and personalize customer relationships at scale.
Empowering employees to use customer data to improve customer experiences and increase employee satisfaction.
Optimizing operations and eliminating departmental barriers to enhance agility and efficiency.

Get the playbookTell us a little about yourself.

First Name*

Last Name*

Work Email*

Company Name*

Company Size*

Job Role*

Job Department*

Phone*

Country*

You will be able to access the e-book now and in a few days Microsoft will email you the requested content.

I will receive information, tips, and offers about Solutions for Businesses and Organizations and other Microsoft products and services. Privacy Statement.

I would like Microsoft to share my information with selected partners so that I can receive relevant information about their products and services. Privacy Statement.