What Is AI and How to Transform the Contact Centre in 3 Steps

 
Nowadays, it seems that artificial intelligence (AI) is everywhere, leading to the so-called AI washing—a ploy by vendors to attach themselves to AI when they do not have a viable AI solution.

With countless companies claiming to have AI functionality, what must be included for a technology to really be AI?

Find out by reading this concise yet insightful ebook by Talkdesk. 

This resource explores what AI is, its importance for customer service, and how to infuse and harness its power in three steps.

 
 
 

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