TransUnion Financial Services Fraud and Consumer Trust Report

 
Adapting to digital transformation in the financial services industry requires an innovative approach to fraud prevention and customer authentication.

In this Financial Services Fraud and Consumer Trust Report, get an in-depth analysis of the trends changing the financial services industry, and explore how your business can stay relevant and profitable.

Get key findings from financial services transactions and consumer interviews on the impact of fraud on consumers’ perceptions and buying decisions. Also, examine the top three market drivers:
 
  • Consumer trust is a competitive differentiator: 39% of consumers surveyed have closed a financial services account due to security and fraud concerns. Meanwhile, 76% report the most important factor when choosing a financial services account is security and privacy.
  • Fraud is going mobile, mirroring consumer behavior: In the first half of 2019, iovation saw 50% of risky transactions originating from mobile devices, up from 41% in 2018, and 21% in 2017.
  • Customer satisfaction is driven by the mobile platforms: Of the consumers surveyed, 60% were deterred from opening an account via a mobile device because of the hassle and slowness of filling in the application forms.
Discover profound insights from this exclusive report.
 
 

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