Cloud Platform: The Next Generation Approach for Contact Centers

 
With users receiving on average over 63 notifications per day, CX personalization has become crucial to ensure the success of your interactions.

However, outdated contact center technologies are incapable of keeping up with evolving customer demands.

This whitepaper dives into how APIs are the key to transforming contact centers, enabling developers and partners to deeply integrate operations to personalize CX at scale.

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